How do I contact your customer services department?
Our customer services team can be contacted via email at email@example.com between
Monday to Thursday 8am - 5:30 pm (GMT)
Friday 8am - 4pm
Saturdays, Sundays & Bank Holidays Closed
If we are not in the office when you email, please wait at least till the following business day for a reply.
Please note: due to the high frequency of customer services enquiries we face, a reply to your enquiry may not be given immediately and we urge all customers to allow up to 3-5 business days. We apologise for any inconvenience caused in the delay between your email and the time it takes for our customer services staff to respond.
We aim to achieve excellence in the customer services department and value our customers highly and cherish their loyalty to Montobello.
How do I shop at Montobello.com?
There are several ways to browse Montobello.com. You may explore our homepage featured products or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as totes or clutches. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.
If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.
When you have made your selection, choose your size and click on "add to cart". Once you are ready to complete your purchase, visit your cart bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us via email at firstname.lastname@example.org.
How do I place an order?
Depending on availability and shipping address, purchases may be made either directly through Montobello.com or through the assistance of our online helping assistant available through the Facebook Messenger chat app hovering on the bottom right of the screen. You can contact us via email at email@example.com
How do I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it, please refer to the return instructions in the returns section of this FAQ or the returns and refunds page of the site. Once we receive your returned item, we will process a refund or an exchange as requested.
How will I know if a product is out of stock?
If the item you are looking for is out of stock it will show as out of stock on the product page. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to a particular item may change. No stock can be guaranteed completely however we can assure you that if the item is on the website, it will definitely be in stock except under very exceptional circumstances.